G-STAR / CUSTOMER CARE

Contact & help

Find an answer, choose your size or prepare an order enquiry.

Delivery questionsAddresses, parcel updates and worldwide shipping →Returns & exchangesWhat to prepare before requesting a return →Find your sizeMeasurement guidance and size labels →Shopping helpPrices, options, saved items and your bag →

Email customer care

[email protected]

Monday to Friday, 8 AM–8 PM (EST). Email replies within 2 business days.

Use a clear subject such as “Order enquiry” or “Size question” and include the relevant details below.

For an existing order

Have your order number, the email used at checkout, the item name and selected size ready. Describe what you need help with and include the delivery country if the question concerns a parcel. For a damaged or incorrect item, keep clear photos of the item and packaging.

Before you buy

Include the product name or style number shown on the product page, the colour and size you are considering, and your question. For a fit question, compare measurements from an item you already own with the size guidance and the individual product description.

Keep payment information private

Never include a full card number, security code, password or one-time verification code in a customer-service message. Order details and a description of the issue are sufficient to start an enquiry.