Delivery & shipping

Before you order

Choose your delivery country at checkout and enter the recipient’s full name, street address, city, state or province where applicable, and postal code. Add an apartment or unit number to the address where needed. Check the email address and telephone number so that order or delivery questions can be resolved.

Dispatch & delivery

Dispatch: We aim to dispatch within 24 hours. Allow up to 48 hours for tracking updates.

Estimated delivery: US orders: approximately 4–7 days for local dispatch, or 6–16 days for international dispatch. Timing for other destinations varies.

Delivery time depends on the destination and the carrier. Weekends, public holidays, customs checks and local delivery conditions can affect a parcel’s progress. A delivery estimate is not a guaranteed arrival date.

If you need an item for a particular date, confirm the available timing before placing your order. See contact and order-help information.

Following a parcel

Where a tracking reference is supplied with your dispatch information, use it to follow updates from the carrier. A new reference may take time to show its first scan. Keep your order number and delivery address available if you need help with a delay.

Address changes & delivery problems

Request any correction as soon as you notice an error. An address may no longer be changeable after a parcel has been dispatched. If tracking shows delivered but you cannot locate the parcel, check with household members, reception and any nominated safe place, then contact the carrier and customer support with the tracking reference.

International deliveries

The store’s shipping charge is zero. Any import charges assessed by a destination authority are separate from shipping. Check destination requirements if they apply to your order.