G-STAR / CUSTOMER CARE
Frequently asked questions
Useful answers about the collection, your bag and delivery.
How is the 90% discount calculated?
The selling price is 10% of the original price displayed. An item originally priced at $50.00 is $5.00. Your bag and checkout use this selling price; there is no additional 90% reduction at checkout.
Is there a minimum order for free shipping?
No. Worldwide shipping is free on every order, with no minimum spend. Read the delivery guide.
How do I choose a colour and size?
Open the product page, review its colour and description, then select an available size before adding it to your bag. Your chosen option is shown in the bag. Use the size guide if you need measurement help.
Can I change the quantity or remove an item?
Yes. Open your shopping bag, enter the quantity and choose Update. Use Remove to delete the selected item and size. Check the revised total before continuing.
Where are my saved items?
Select the heart on a product card to save the item, then open Saved items from the header. These choices are stored in this browser on this device. Clearing site data or switching browsers can remove or hide them.
Can my delivery address differ from my billing address?
Yes. At checkout, clear “Ship to the billing address” to display the separate delivery fields. Review both addresses before proceeding.
What if an item is damaged or the size is unsuitable?
Keep the item and packaging and prepare your order details. Read the returns and exchanges guide before sending anything back.
How long does delivery take?
See the current dispatch and destination estimates on the delivery page. Contact customer care if your parcel is delayed or you need help with a tracking reference.
How do I contact customer care?
Email [email protected]. Monday to Friday, 8 AM–8 PM (EST). Email replies within 2 business days. Include your order reference if your question concerns a purchase.
Does adding an item place an order?
No. Adding to your bag only saves your selection for the shopping session. Review the bag and follow checkout instructions when you are ready to continue.