G-STAR / CUSTOMER CARE
Privacy & cookies
How information is used when you browse, save an item or place an order.
Information you provide
Shopping and checkout may involve your name, email address, telephone number, billing and delivery addresses, chosen products and order details. A customer-service enquiry may include your message and any information you choose to supply.
How that information is used
- Maintain your shopping bag and selected product options.
- Process order and delivery information and respond to enquiries.
- Support returns, refunds and other order-related requests.
- Protect the website from misuse and investigate technical problems.
Only provide information relevant to your request. Do not put payment-card details or passwords in an address field, order note or support message.
Payments & service providers
The checkout may direct you to a separate payment page. The provider operating that page handles the information entered there under its own terms and privacy information. Information needed to fulfil an order may also be handled by delivery, hosting and customer-support providers.
Cookies & saved items
A session cookie connects your browser with your shopping bag and checkout session. Saved items use storage in your browser on the current device. Clearing cookies or site data can remove this information. Restricting cookies can prevent the bag and checkout from working as expected.
The site can load additional measurement tools when enabled by the store administrator. Your browser’s privacy and site-data controls let you review and clear stored information.
Retention & privacy requests
Information is kept for the period needed for its purpose and applicable record-keeping obligations. Retention depends on the type of information and the reason for keeping it.
Depending on applicable law, you may request access to or deletion of your information. Some records may need to be retained to complete an order, resolve a dispute or meet legal obligations. Send privacy questions and requests to customer care; identity verification may be required.
Security & your choices
Use a trusted device, keep your browser updated and do not share private order information on a public computer. For questions about information supplied with an order, prepare the order reference and contact the store. Information needed to identify the request may be required before changes can be made.