Returns & exchanges

Return period

Returns are accepted within 30 days after delivery. Contact customer care for the return instructions before sending an item.

Request a return

1. Describe your request. Include your order number, the email used for the order, the item and its size. Explain any problem with the item so customer care can help with the appropriate arrangements.
2. Confirm the instructions. Check eligibility, the return address and any return-shipping arrangements before sending a parcel. Do not send items to an address copied from packaging without confirmation.
3. Pack carefully. Keep the item, tags, packaging and included accessories together. Protect the item in transit and retain your dispatch receipt and tracking reference.

Prepare an enquiry.

Item condition

You may try items on, but returns must be unworn and unwashed, with their original labels and packaging. Underwear is excluded from change-of-mind returns.

Incorrect, damaged or faulty items

Describe the issue and keep photographs of the item, the affected area, its labels and the packaging. Keep the packaging until the next steps have been confirmed. You do not need to send payment-card details with a request.

Return shipping

Returns containing discounted items have a US$7 return fee, deducted from the approved refund. Incorrect, damaged or defective items are returned free of charge. Confirm the return arrangements with customer care.

Refund timing

After the return is processed, allow up to 5 working days for the refund to be issued to the original payment method. Refunds usually arrive 7–12 days after the parcel is handed in; busy periods may add 3 days.

Keep the return receipt and refund confirmation. Contact customer care with your order reference if the expected time has passed.

A different size or style

Direct exchanges are not available. Return the item for a refund and place a new order for the size or style you prefer.